Industry - Government & Non-Profit
Public sector sites carry obligations commercial sites do not: they have to work for everyone, answer everything, and stand up to an accessibility audit.
Those obligations usually mean a full platform rebuild, with AI built in for citizens who need answers and for the team running the site day to day.
A public sector site carries two obligations at once: work for everyone, and prove it did when the audit comes.
“We're not confident our site would survive an accessibility complaint.”
Over 5,100 ADA website lawsuits were filed in the US in 2025, and government sites face separate Section 508 penalties of up to $150,000 for repeat violations, on top of real settlements already paid by public bodies.
“We genuinely don't know how much of our own audience can't use our site properly.”
More than 1 in 4 US adults and 27% of Canadians live with a disability, and testing of major Canadian public sites found accessibility failures on 98% of them.
“Our contact centre answers the same questions hundreds of times a day.”
Cities running AI-assisted citizen chat have cut per-interaction costs by an order of magnitude and resolved the majority of enquiries without a staff member ever picking up.
“Our content team can't keep up with everything that needs publishing and updating.”
Government and non-profit sites often span dozens of services and departments, all needing accurate, accessible, up-to-date content, with a fraction of the staff a commercial team would have.
In this sector, a website that's accessible, self-service, and easy for your own team to run is the job itself, not a nice-to-have.
- Education policy, in one place, with the dates that matter. Education policy is scattered across government sites and rarely says plainly when a change takes effect. The Policy Tracker collects it, summarises it, and puts the compliance date on the front.Read the case study
- A platform where being unknown is the feature. A hotline platform for survivors of domestic violence, engineered so the service can help people it cannot identify and report on work it cannot trace to anyone.Read the case study
- Compliance resources, out of the filing cabinet. SAN members needed compliance resources scattered across PDFs and an off-site registration tool brought into the site itself, searchable and maintained on a schedule.Read the case study
- Four campus sites, one platform for families. Separate websites for separate campus buildings became one platform, redesigned around how families and older residents search, with more than 300 pages migrated.Read the case study
14m+
UKpeople in the UK are disabled, over 20% of the population, and public sector sites are legally required to meet WCAG 2.2 AA, actively monitored by the Government Digital Service.
The Big Hack / Public Sector Bodies Accessibility Regulations 2018
What fixed looks like
Accessibility-First Website Builds
Large-scale Drupal, Symfony, and Laravel builds with WCAG 2.2 AA compliance designed in from the start, not retrofitted after a complaint. Built to survive an audit, not just launch day.
Citizen & Visitor AI Chat
A self-service AI assistant trained on your own services and content, answering the repetitive questions before they ever reach a contact centre, and handing off cleanly to a person when something needs one.
Content Standards & Compliance Check
A tool that checks a piece of content against your department's standards before it goes live, accessibility requirements, style guide, and tone of voice, and tells the person publishing exactly what's missing or inconsistent, rather than relying on someone spotting it after the fact.
Platform Expertise: Drupal, Symfony, Laravel
Deep, specific experience across the platforms large government and non-profit sites are built on, rather than a generic web agency approach retrofitted onto an unfamiliar CMS.
Integrations & middleware
Most public sector and non-profit organisations run case management, CRM, and content systems that don't talk to each other. Connecting what's already there lets data and content flow once, instead of being duplicated across systems.
Ask us how your site would fare in an accessibility audit
Our offices
- DGxC Limited
United Kingdom - DGxC US
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